![]() Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine. Some of these tools can be very dangerous if used improperly. Please do not run any tools other than the ones I ask you to, when I ask you to.Part of the solution(s) to your problem may involve us working in Safe Mode and you will need them to go by. Please make sure you (if you are able) to print out these instructions so that you will be able to refer to them while working on your machine.Please make sure that all the programs I ask you to download are downloaded to and run from your Desktop.I will lay the instructions out in a step by step order to make them easy to follow. Please read through my instructions carefully and completely before executing them.All the links and tools I provide to you will be safe. If any of your security programs give you a warning about any tool I ask you to use, please do not worry.At the top of your post, please click on the "Follow this topic" button and make sure that the "Received notification" box is checked and set to "Instantly" This will send an email to you as soon as I reply to your topic, allowing us to solve your problem faster. ![]() Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise. Please do not attach your logs or put them inside code/quote tags.Please do not install any new software during the cleaning process other than the tools I provide for you.If you are receiving help for this issue at another forum, please let me know so I can close this thread.Hello and welcome to Geeks to Go! My nickname is Pystryker, and I will be helping you with your issue today.īefore we get started, I have a few things I need to go over with you
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